01Service scope
Veritura evaluates documents, public page text, metadata, source references, and historical changes using fixed documentation checks.
02No professional advice
Reports are not medical, legal, pharmaceutical, regulatory, laboratory, or purchasing advice, and are not supplier approval or product certification.
03User responsibility
Users are responsible for the materials they submit and for independently evaluating any decisions outside the report scope.
04Vera, the desk assistant
Vera is an AI system built into Veritura. She prepares work from a workspace's own records. By default she drafts and a person sends.
A request a person sends gets one automatic follow-up after four days without a reply; the person can set that from 0 to 30 days. In the Act setting, which a workspace has to choose, prepared document requests can send themselves to a supplier contact already on file. First contact with an outside party, every release, recall decisions and changes to policy or access always require a person.
Factual assertions in her responses should be checked against the record before being relied upon.
05Release policy
By default, nothing leaves a lot until a person releases it. A workspace that saves a release policy can let Passports issue automatically from a lot that has cleared its checks and that a named person has reviewed. The workspace chooses this setting and can change it at any time.
06Corrections
Veritura may update, annotate, or preserve reports based on correction requests, supplemental evidence, methodology changes, or operational requirements.
07Service contact
Questions about accounts, reports, corrections, or access can be sent through the contact page.